Purpose of This Policy

This Returns Policy explains when a physical vehicle or other eligible product may be returned. Transport services are not physical goods and are handled under the cancellation terms in the Terms and Conditions.

Before Requesting a Return

Customers should inspect the listing, photographs, condition information, price, location, and delivery terms before purchase. Questions about a vehicle should be raised before payment whenever possible.

United Kingdom Distance Purchases

A UK consumer who completes an eligible distance purchase may cancel within 14 days after receiving the vehicle or product, unless a legal exception applies. The customer must notify Lone Star Single Cabs within that period and return the item within 14 days after giving notice.

The customer may inspect the item in a way similar to an in person inspection. A reasonable deduction may be made if handling, use, mileage, damage, registration activity, modification, or another action reduces the item’s value beyond what was necessary to inspect it.

United States Purchases

Change of mind returns are not accepted for completed vehicle purchases in the United States unless the listing or written sales agreement states otherwise. This does not limit rights that cannot legally be excluded, including remedies for a vehicle or product that was materially misdescribed, not supplied as agreed, or damaged before delivery.

In Person Purchases

Purchases completed after an in person inspection are not returnable for change of mind unless Lone Star Single Cabs agrees in writing or applicable law requires a remedy.

Conditions for an Approved Return

The vehicle or product must be returned with all supplied keys, documents, accessories, equipment, and records. It must not be altered, exported, resold, encumbered, used commercially, or damaged after delivery. Mileage and condition will be recorded during return inspection.

Items That Cannot Be Returned

Returns are not accepted for personalised orders, specially sourced vehicles, completed registration or title services that cannot be reversed, items damaged after delivery, items altered by the customer, or services already fully performed with the customer’s agreement, except where the law requires otherwise.

How to Request a Return

1. Email info@lonestarsinglecab.com with the order number and reason for the request.
2. Provide photographs, mileage, current location, and relevant documents when requested.
3. Wait for written return instructions and the approved return location.
4. Arrange the approved return method within the stated period.
5. Keep proof of collection or delivery until the return is completed.

Return Transport Costs

For a change of mind return, the customer is responsible for reasonable return transport costs unless the order terms state otherwise. Lone Star Single Cabs will cover reasonable return transport when the return is approved because the wrong item was supplied, the item was materially misdescribed, or damage occurred before delivery.

Return Inspection

Returned vehicles and products are inspected after arrival. The inspection considers identity, mileage, condition, missing items, damage, modifications, and any reduction in value. The customer receives a written outcome after the inspection is completed.

Contact for Returns

• Returns email: info@lonestarsinglecab.com
• Returns phone: +44 7848450497 Returns phone: +44 7848450497
• Returns contact: info@lonestarsinglecab.com
• Returns phone: +44 7848450497 Returns phone: +44 7848450497