A refund may be issued after an approved cancellation, an accepted return, nonavailability of the ordered vehicle, duplicate payment, verified overpayment, failure to deliver as agreed, or another circumstance required by law or confirmed in writing by Lone Star Single Cabs.
Refund requests are reviewed using the order record, payment confirmation, delivery information, vehicle condition, customer communications, and the applicable Returns Policy or Terms and Conditions. Additional information may be requested to prevent fraud or payment error.
Approved United States refunds are normally initiated within 7 business days after the return inspection or written approval. Approved United Kingdom consumer refunds are issued within the period required by law, which is generally no later than 14 days after we receive the returned goods or acceptable evidence that they were sent back.
Banks, card networks, wallet providers, and blockchain networks may require additional time before the funds appear. Processing time after we initiate a refund is outside our direct control.
Refunds are normally sent through the original payment method where practical and lawful. Debit card and Apple Pay refunds are returned through the payment processor. Bank transfer and Zelle payments may be returned to a verified bank account. Payment verification may be required before release.
A refund for an order paid with BTC is calculated using the original order currency amount in United States dollars or pounds sterling, not the number of BTC originally transferred. The refund method and wallet verification process will be confirmed in writing. Network costs may be deducted for a customer requested cancellation where the law allows, but not when the refund results from our error or breach.
A lawful deduction may apply for diminished value, missing items, customer caused damage, additional mileage, nonrecoverable registration work, agreed delivery costs, or another amount stated in the sales agreement. No deduction will be made where prohibited by applicable law.
For eligible UK distance cancellations, the original basic delivery charge is refunded as required by law. Any extra cost chosen for an enhanced or faster delivery method may not be refundable. United States delivery charges are refundable only when stated in the order terms, required by law, or the refund is caused by our failure to perform.
When a vehicle becomes unavailable before a confirmed sale is completed, Lone Star Single Cabs may cancel the order and issue a full refund of money received. Customers will not be required to accept a substitute vehicle.
Customers should contact info@lonestarsinglecab.com before starting a payment dispute so the issue can be reviewed promptly. This request does not remove any right to contact a bank, card provider, wallet provider, regulator, or consumer protection body.
Interested in a specific cab model? Email us with the Stock Number.
Email: info@lonestarsinglecab.com
Phone: +44 7848450497
We arrange professional overland truck transport delivery for both US states and UK counties.
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